Our Client Service Promise
THE BUCKINGHAM WAY OUR CLIENT SERVICE PROMISE
Our promise places Buckingham clients at the center of everything we do. We believe the practice of law is as much about the experiences we create as it is the legal counsel we provide. Thus, we focus on achieving your success and creating a lasting and trusting relationship with you. We do this because although we help businesses, at the heart of it all we impact people; a job we do not take lightly. Our Client Service Promise is made for and informed by you, our clients. Your feedback shapes our vision and goals for elevating the experience you will have when partnering with us. Here is what you should expect from Buckingham:
Contact our team of experienced attorneys in Ohio – whether in Akron, Canton, or Cleveland. Find a Buckingham, Doolittle & Burroughs, LLC office near you.
We start each engagement with attention and care
We begin earning your trust from day one.
Introductions to every member of your client service
team, a welcome call to uncover your significant
milestones and goals, and a kick-off meeting with
your team and ours are just a few ways we elevate
your experience with us.
We get to know you and understand your business
You will see our commitment to understand the way
your business operates, its challenges, opportunities,
and industry trends —that is the foundation on which
our counsel is built. We also invest in knowing what
it’s like to be in your shoes by being with you in your
offices, at your work sites, in your strategic planning
sessions and more.
We deliver best-in-class experiences
We tailor how we work for each individual client.
From asking your preferred mode of communication,
to selecting the right meeting space to meet your
needs, to personally introducing you to another
member of the team—no small detail is overlooked.
There is a full team of attorneys and professional staff
supporting you to make you feel as important as we
believe you are.
We seek your feedback
We embrace a culture of change and innovation. This
means we regularly seek and act on your feedback.
Our commitment to continuous improvement through
the lens of our clients is what allows us to continually
provide new solutions, processes and enhanced
services.
We align expectations in order to exceed them
Through honest conversations about fee structures,
billing preferences, communication styles and
understanding your definition of success, we take
action to be on the same page as our clients. We
strive to prevent surprises when it comes to the
strategies, resources and costs required to handle
your matter.
We never take you for granted
We will always be grateful for the opportunity to work
alongside you. We stand committed to investing the
time and resources to nurture the trust and respect
we’ve built together.
Big Firm Talent
Extraordinary Experience
Our team of experienced legal professionals believes in finding creative solutions to complex legal problems, being transparent, and seizing opportunity.
We bring an experienced yet flexible approach to our core practice areas
Buckingham offers a variety of legal support options across multiple practice areas. From Business Law to Employment & Labor and various sorts of Litigation, our experienced attorneys are here to guide you through the complexities of each practice area, ensuring that you receive the exceptional representation and support you deserve.